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Merchant Lifecycle Senior Manager - Merchant Platform

GO-JEK
Full Time
Jakarta
Posted 7 hari yang lalu
Job description
Location Jakarta Work Type Permanent Application Posted May 25, 2022

About the Role


We’re looking for talented individuals to join us on our mission to become an indispensable business partner for merchants and to help them succeed and thrive in Indonesia as Merchant Lifecycle Senior Manager.


The Merchant lifecycle team acts as the business team for the Merchant Platform product. As a Merchant Lifecycle Senior Manager, You will work together with the Merchant Lifecycle Head and other product/business teams to create a go-to-market strategy for GoBiz App. You need to collaborate closely with the product, sales, marketing, ops team for product rollout and adoption of platform features and/or various use cases hosted by GoBiz App. In your day-to-day execution, You will need to monitor and analyze key metrics to produce insights and take initiatives/propose solutions to enhance the product/business process so that we can provide better services/products for our merchants.

What You Will Do

  • Create the business requirement for the merchant platform product development
  • Monitor and evaluate the problem areas related to merchant growth and merchant experience, especially in the onboarding domain
  • Lead the rollout and adoption or go to the market plan of the merchant platform product
  • Ensure the operationalization of the go to the market is in place

What You Will Need

  • At least 8 years of experience in the domain of GTM
  • Heavy experience in the enterprise system
  • Heavy data analytics in getting the market feedback and growth numbers
  • Project management to make alignment for th complex project and many people to align with

About the Team

Merchant Platform enables all parts of the GoTo Group to provide more Merchants with better opportunities to grow their business and serve their customers - all at higher scale, lower cost and with better SLAs.

Merchant Platform product/business group is expected to be that Connector. The team in charge of two main products which are Central Merchant Platform (CMP) (and its backend services) as well as GoBiz App.

GoBiz app is the super app for merchants that host and connect various use cases in 1 app for merchants.

CMP and its backend services provide functionalities that are commonly needed to facilitate merchants’ activities/transactions throughout their lifecycle in the platform (Starting from onboarding, merchant state management, user access management, money in/out management as well as reporting and reconciliation capability).

About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.