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Operations - Logistics Stoku

Shopee
Full Time
Jakarta
Posted 30+ hari yang lalu
Job description

DepartmentOperations LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
  • Handle the operations side of a Warehouse Management System (WMS)
  • Review user feedback to drive product enhancement based on market priority and feasibility
  • Liaise with teams from different markets to evaluate product pain-points and areas of improvement
  • Create business requirement documents to highlight objectives and requirements for each feature request
  • Use available data to create insights and formulate growth plan for the product
  • Manage projects related to operations and/or technical improvements to the WMS
Requirements:
  • 2+ years of experience with proven business impact; degree in a quantitative field in relevant industries preferred
  • Excellent in communication with different stakeholders with experience in project management or customer service is a plus
  • Experience working with cross-functional teams to gather requirements and define the right metrics to describe the state of the business
  • Strong analytical thinking and ability to learn quickly with can-do attitude
  • Advance Excel skills. Python, R, SQL is a plus
  • Good command of English to coordinate with stakeholders from across the region
  • Self-starter with strong a sense of curiosity