Operations - Shopee Xpress, Middle Mile Operation Lead

Full Time
Posted 30+ hari yang lalu
Job description

DepartmentOperations LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
  • Comply with HSE Standards to Manage Risks
  • To Lead whole operation team to execute delivery
  • Responsible to perform day to day Delivery Execution within agreed Service-Level Agreement (SLA) & Quality
  • Consistently to implement disciplinary of the whole operation team
  • Anticipate and responsive for any changes of fluctuating orders
  • To Lead group of Problem Solving
  • Do regular and intensive alignment with related Workstream Leader
  • Ensure operation execution are well implemented
  • Ensure no unauthorize driver/Rider are Driving/Riding vehicles
  • Improvement Initiatives and suggestions are driven by comprehensive analysis
  • Team development
  • D3 degree and above from any major
  • 5+ years experience in Transport, Logistics & Supply Chain environment with minimum last active position as a Manager (Prefered: Operation Manager)
  • Skilled in Express/ Courier Transport Planning Management (Middle Mile by Land, Air & Sea), Project, People, and Finance Management
  • Excellent in problem-solving and analytical skills (Kaizen & Lean skills are preferred)
  • Good communication skills (written and verbal)
  • Lead by example (hands-on) leadership style who can show operation solutions in the floor
  • Understand and have experiences on operating Transport / Freight Management systems (TMS / FMS)
  • Willing to travel

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