Operations - Shopee Xpress, Operations Training Implementati...

Full Time
Posted Hari Ini
Job description

DepartmentOperations LevelExperienced (Team Lead) LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
  • Develop Learning Need Analysis (LNA) based on company needs
  • Create Learning & People Development Program
  • Monitor Operations Trainer in each province
  • Ensure that the learning program runs well and gets the results that are in line with expectations
  • Responsible for the training administration and report

  • At least a Bachelor degree from any major
  • Have at least 5 years experience in handling end to end (training process Learning & Development at Express / Courier company).
  • Experience in implementing and managing 3PL in all level
  • Ability to communicate and high willingness to collaborate
  • Excellent problem analysis and problem solving is required
  • Placement in Sunter, North Jakarta
  • Willing to travel

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