Reservation Agent

NOVOTEL
Full Time
Jakarta+1 lokasi
Posted 1 hari yang lalu
Job description
Job Description
  • Respond to enquiries about hotel products and services by telephone and email according to standard guidelines
  • Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
  • Determine guest needs and quote the appropriate room and rate as per requirements
  • Input booking information into the Reservation System
  • Process amendments to reservations such as extensions, early departures, etc.
  • Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
  • Record special billing arrangements for groups and conventions
  • Coordinate and communicate with all other departments to ensure a smooth operation

Work Experience
  • Diploma education
  • Has experience in a similar capacity or in the area of guest services/tele-marketing is advantage
  • Excellent reading, writing and oral proficiency in English language
  • Proficient in MS Excel, Word, & PowerPoint

Benefits
  • You can work with multinational colleagues
  • Be part of a global community of hospitality industry
  • Opportunity to develop your career
  • Bienvenue Card - offering

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