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SVN 2022 127 Community Liaison Officer (P2) Makassar, Indone...

IOM Internationale Organisation für Migration
Full Time
Makassar+2 lokasi
Posted 12 hari yang lalu
Job description
Operational in Indonesia for more than 40 years, IOM Indonesia is one of the large IOM

missions working on a wide range of activities in partnership with the Government of Indonesia,

civil society, private sector actors, migrants and communities. IOM Indonesia is engaged in

several thematic areas, including: Counter Trafficking and Labour Migration (CT/LM), Disasters,

Climate and Resilience (DCR), Immigration and Border Management (IBM), Migrant Assistance,

Migration Health, and Resettlement and Voluntary Returns.

Under the overall supervision of the Chief of Mission (CoM) and the direct supervision of the

Programme Coordinator (Eastern Reg Indo) in the relevant sub-office, the Community Liaison

Officer will be responsible for interpreting, translating, counselling and assisting in the delivery of

social services to refugee populations living among host community in the respective area of

responsibility. The role includes nationwide travel as necessary.

Core Functions / Responsibilities:
1. Perform interpreting and translating duties for IOM, United Nations High Commissioner for

Refugees (UNHCR) and governments of resettlement countries in dealing with matters

pertaining to refugees under IOM and UNHCR care in Indonesia.

2. Provide interpretation services for refugee resettlement interviews.

3. Through the provision of interpretation and translation services, support programme staff in

the implementation of Basic Needs, Empowerment, Mental Health and Psychosocial Support

(MHPSS), Protection and Medical programming. This may take place in community

accommodations, learning centers, hospitals and in the field generally.

4. Assist programme staff in information dissemination, awareness raising, dispute resolution

and general counseling for the refugee population via phone and/or on-site interpretation as


5. Contact refugees under IOM care to obtain information pertaining to resettlement, Assisted

Voluntary Return and Reintegration (AVRR) and/or partners’ informational needs.

6. In coordination with the Communications unit and relevant programme colleagues, support

the promotion of Accountability to Affected Populations (AAP) and appropriate communications

with communities.

7. In coordination with the Social Cohesion focal point, support the design and implementation

of activities designed to contribute to the peaceful coexistence between the refugee and local


8. Provide inputs towards programme strategy, with a specific focus on social cohesion

programming, based on innate knowledge of particular refugee groups.

9. Support IOM to build positive relationships with refugee communities under IOM care and

maintain a strong rapport and trust.

10. Maintain strong communication and coordination with IOM programme staff, including by

informing IOM of specific issues of concern or individual vulnerabilities within the refugee


11. Draft regular reports as requested.

12. Perform duty travels as necessary.

13. Perform such other duties as may be assigned.

Required Qualifications and Experience:

  • Master’s degree in International Relations, Political Science, Language Study, Linguistics, or a
related field from an accredited academic institution with two years of relevant professional

experience; or

  • University degree in above field with four years of relevant professional experience.
  • Training or certification as an interpreter and/or translator in the required language will be a
distinct advantage.


  • Experience working with asylum seekers/refugees in detention, host community or refugee
camp environments;

  • Experience working in Asia region will be preferred;
  • Previous experience in interpretation;
  • Experience working with vulnerable groups and providing humanitarian assistance;
  • Prior work experience with international humanitarian organizations, non-government or
government institutions/organization in a multi-cultural setting is an advantage.


  • Ability to work effectively and harmoniously within a team from varied cultures and professional

  • Strong organizational and communication skills (written and spoken);
  • Excellent interpersonal skills;
  • Effectively applies knowledge of relevant languages to deliver accurate translations in
accordance with defined requirements. Has training or certification as an Interpreter in the

required language an advantage;

  • Maintains confidentiality and discretion in appropriate areas of work;
  • Ability to write clear and concise reports;
  • Discreet, patient and detail and client-oriented;
  • Proficient in Microsoft Office.

IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in

English and have at least a working knowledge of one additional UN Language (French,

Spanish, Arabic, Russian or Chinese).

For all applicants, fluency in English is required (oral and written). Fluency in Bahasa Indonesia,

Dari, Farsi, Somali, Arabic, Amharic, Omoro and/or Pashto is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process,

which may include written and/or oral assessments.


1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database


Required Competencies:
Values - all IOM staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural
differences; encourages diversity and inclusion wherever possible.

  • Integrity and transparency: maintains high ethical standards and acts in a manner
consistent with organizational principles/rules and standards of conduct.

  • Professionalism: demonstrates ability to work in a composed, competent and committed
manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

  • Teamwork: develops and promotes effective collaboration within and across units to achieve
shared goals and optimize results.

  • Delivering results: produces and delivers quality results in a service-oriented and timely
manner; is action oriented and committed to achieving agreed outcomes.

  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and

  • Accountability: takes ownership for achieving the Organization’s priorities and assumes
responsibility for own action and delegated work.

  • Communication: encourages and contributes to clear and open communication; explains
complex matters in an informative, inspiring and motivational way.

IOM’s competency framework can be found at this link.



Competencies will be assessed during a competency-based interview.

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding


This selection process may be used to staff similar positions in various duty stations.

Recommended candidates will remain eligible to be appointed in a similar position for a period

of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in

the Professional Category of staff members. For this staff category, candidates who are

nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment,

accreditation, any residency or visa requirements, and security clearances. Subject to certain

exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or

after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No

late applications will be accepted.

How to apply:
Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment

system, by 17 May 2022 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment

system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to: www.iom.int/recruitment

Posting period:
From 04.05.2022 to 17.05.2022

No Fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview,

processing, training or other fee). IOM does not request any information related to bank